Shipping policy


📦 Shipping Policy




1. Order Processing Time



All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been shipped.





2. Shipping Rates & Delivery Times



Shipping costs are calculated at checkout based on your location.


Estimated delivery times:


  • Australia: 1 to 2 weeks
  • International: 2 weeks



Please note: Delivery times may vary due to carrier delays or high demand.





3. Order Tracking



Once your order is shipped, you will receive a tracking number via email so you can track your delivery in real time.





4. Shipping Delays



We are not responsible for delays caused by:


  • Courier service issues
  • Customs clearance (for international orders)
  • Incorrect shipping information provided by customers






5. Incorrect Address



If you provide an incorrect address:


  • We are not responsible for lost packages
  • Additional shipping fees may apply for resending the order






6. Lost or Damaged Packages



If your order arrives damaged or is lost in transit:


  • Please contact us within 5 days of delivery
  • Include your order number and photos (if damaged)
    We will assist you with a replacement or refund where applicable.






7. International Shipping & Customs



For international orders:


  • Customers are responsible for customs duties, taxes, or import fees
  • These charges are determined by your country’s customs office






8. Contact Us



If you have any questions about shipping, please contact us at:

📧 shopifyhelpcom21@gmail.com